UTIITSL (UTI Infrastructure and Technology Services Limited)


The PAN UTIITSL (UTI Infrastructure and Technology Services Limited) is the sole supervisor for all PAN related activities, including PAN registration and issuance.

However, it was also set up to provide numerous other services to taxpayers, including mutual funds, e-governance, insurance, technology, etc.

This blog will examine the PAN UTIITSL application process, guidelines, documentation requirements, and much more. 

Let’s begin!

What is a UTIITSL Pan Card?

UTI Infrastructure and Technology Services Limited was formed in 1993 to facilitate several services for UTI scheme investors. This company is mainly responsible for meeting the technology and outsourcing demands of the government and financial sectors.

To facilitate this, the company has set up a vast network of 4 regional offices and 75 branches all over India. In addition to its main services, UTIITSL provides multiple secondary services to individuals and entities. The Government of India has also entrusted UTIITSL to manage and regulate PAN-related processes.

Who Should Need UTIITSL PAN Card?

The Income Tax Department has ordered that all taxpaying organisations possess a PAN card. Therefore, every tax-paying entity—a person, a company, or an organisation—is given a PAN. However, the PAN given to each company differs based on the applicant’s characteristics. The different PAN cards’ details are as follows:-


When it comes to people, the PAN card that is issued assists the Income Tax Department in determining the overall tax amount by taking into account all of the different financial transactions that the taxpayer does during a given year.


The PAN card includes the company’s registration date for organisations. It doesn’t carry a photograph.


Foreign nationals who wish to do business in India must have a PAN number. To achieve this, they must complete Form 49AA.

Services Offered by UTIITSL

The many services of UTIITSL can be broadly classified under Transfer and Registration Services for Mutual Funds and Transfer Agent and Registrar for Companies. Given below are some of the services offered by UTIITSL:-

Register and Transfer Services for Mutual Funds

A user can take advantage of the below-given services associated with mutual fund products:-

  • Application Processing and Sales: These services include application, document verification, and data authentication. The portal also helps with the allotment of folio numbers.
  • After-Sales Services: Here, the UTIITSL deals with services that come after processing applications. These include changes in bank details, address, duplicate certificates, unit share transfers, Demat requests, etc.
  • Income Distribution Warrant: These services revolve around generating warrants and duplicate warrants.
  • Integration of Paid Warrants: This involves services such as bank reconciliation, collecting paid instruments from banks, reporting paid warrants, integration of paid warrants, etc.
  • Reporting: All services related to the Management Information System Reports (MISR) are provided under reporting.

Register and Transfer Agent’s Service for Companies

  • Share Transfer Agents: It involves processing transfer requests, issuing bonus shares, maintaining records, providing shareholder services, etc.
  • Other Services: UTIITSL’s miscellaneous or other services include managing financial and insurance products, portfolios, payroll processing, etc.

PAN Services by UTIITSL

One of the main services offered and advantages of the PAN UTIITSL portal is its extensive network of PAN card services. Some of the major UTIITSL PAN services are mentioned below:-

Different Kinds of UTIITSL PAN Cards

The different types of PAN cards that are provided are mentioned below:-

  • Foreigners
  • Society
  • Trusts
  • Partnerships or Firms
  • Company
  • Hindu Undivided Family (HUF)
  • Individual
  • Non-Resident Indians (NRIs)

Guidelines for Submitting Pan Application Through UTIITSL Website and Making Payment Online

Given below are the guidelines an applicant must adhere to while applying for a PAN card on the UTIITSL portal:-

  • Indian residents must use Form 49A to apply for a new PAN card, while foreign nationals and NRIs must use Form 49AA.
  • Those who want to make changes to PAN card details are required to use Form CSF.
  • Applicants must fill out their application on UTIITSL by clicking on the ‘Apply’ option under the ‘Services’ tab.
  • Form 49A should be filled out with correct information by following the instructions presented on the website.

Step-by-Step Process via Website

  • After submitting the form, they must click on the ‘Validation’ button. The form will then appear on the screen for verification purposes.
  • Payment online is available via different payment modes. After verification, applicants must click the ‘Make Payment’ button and pay via their chosen payment mode. They will get a failure or success message right away. 
  • Applicants must take a printout of the form after payment is successful. They are to send the hard copy of the already filled form along with all relevant documents, 2 passport-size photographs, and signatures to the UTIITSL centre via postal mail.  

UTIITSL PAN Card Structure

The structure of a UTIITSL PAN card depends on the permanent details of the applicants. This means that these details do not change with time. Given below are the details mentioned on a citizen’s PAN card:-

  • Permanent Account Number (PAN)
  • Full name
  • Father’s name
  • Date of birth
  • Photograph
  • Signature

Given below are the details mentioned in a PAN card issued for a business entity or organisation:-

  • Permanent Account Number (PAN)
  • Cardholder’s name
  • Date of incorporation

*Note: The PAN card does not mention details of the cardholder’s address to avoid reissuing the card every time the address changes. Only permanent details that are not subject to change are mentioned on the PAN card.

Applying for a PAN Card through UTIITSL Online

The PAN card application service is one of the main services the PAN UTIITSL portal provides. Given below is the step-by-step process for applying for a PAN card on UTIITSL:-

Step 1: Go to the official UTIITSL website.

Step 2: Click the ‘Click to Apply’ option under the ‘PAN Card as an Indian Citizen’ tab.

Step 3: This will redirect you to a new page where you must click the ‘Apply for a New PAN Card’ button.

Step 4: You must select whether you want a physical or digital PAN card.

Step 5: Select the appropriate type of application from HUF, LLP, Individual, etc.

Step 6: Click on the ‘Submit’ button.

Step 7: A reference number will be generated, which should be kept handy until an application number is generated. Click on ‘OK’ to continue.

Step 8: Fill out all the required details, like the applicant’s full name, date of birth, address, gender, correspondence address, etc.

Step 9: Enter all relevant details regarding your Aadhaar card and verify your Aadhaar number again.

Step 10: Click on the ‘Next Step’ button.

Step 11: Provide details of your documents, such as date of birth, identity, and address proof.

Step 12: Fill out your contact details, mentioning telephone number with area code, ISD code, email address, etc.

Step 13: In the required sections, provide your father’s and mother’s names and similar information, then click on the ‘Next Step’ button to proceed.

Step 14: Mention your sources of income and other address details.

Step 15: Enter assessee details like AO Type, Range Code, AO Code, AO number, and address details of the representative assessee.

Step 16: Upload all the necessary supporting documents.

Step 17: Click the ‘Validation’ button, complete the application, and press ‘Submit’.

Step 18: Click on ‘Make Payment’. You can pay via debit card, credit card, net banking, UPI, etc.

Step 19: After successful payment, press ‘Save’ and take a printout of the completed form.

Step 20: Attach copies of all relevant documents with the application form. Also, attach two recent passport-size photographs. Send the form to one of the UTIITSL PAN card offices via mail or courier.

Note: A 15-digit acknowledgement number will be generated once the application has been submitted. This number will be useful for tracking the PAN card status.

Applying for UTIITSL PAN Card Offline

Applicants can also apply for a PAN card to any UTIITSL PAN centre. Below are the steps for doing so:-

Step 1: Download the application form from the UTIITSL website. You can also obtain the form from any UTIITSL agent.

Step 2: Read the instructions carefully. Fill out all the required sections with the correct information, including your residential address, full name, date of birth, gender, and phone number.

Step 3: After you have completed the form, submit it along with supporting documents to the nearest UTIITSL PAN Card centre.

Step 4: The PAN card will be issued within 15 days from the date the application is received.

Applicants can Submit their Documents at any of the 4 UTIITSL Offices

The government has set up convenient public offices for taxpayers to regulate ease and efficiency in application processing. Applicants can now easily approach any of these centres and submit their PAN applications and documents, as mentioned in the table below:-

Area Address Phone Number
Mumbai UTI Infrastructure Technology And Services Limited, Plot No. 3, Sector 11, CBD Belapur Navi Mumbai, 400614 (022) 67931300
New Delhi UTI Infrastructure Technology And Services LimitedLimited, 1/28 Sunlight Building, Asaf Ali Road New Delhi – 110002 (011) 23211262(011) 23211273-23211274
Chennai UTI Infrastructure Technology and Services Limited, D-1, First Floor, Thiru -Vi-Ka Industrial Estate, Guindy Chennai, 600032 044-22500426044-22500183
Kolkata UTI Infrastructure Technology And Services Limited, 29, N. S. Road, Ground Floor Opp. Gillander House and Standard Chartered Bank Kolkata – 700001 (033) 22108959(033) 22424774

What is an AO Code and How to Find it for the PAN Allotment

The Assessing Officer’s code, or AO code, designates whose authority the applicant’s ITR will come under. This code must be entered into the application when requesting a PAN card. In their application, these applicants must provide the AO code, which can be acquired from the Income Tax Office.

One can visit the Income Tax Office, where applicants can find their AO code. As an alternative, the AO Code is also available online, and one can learn how to use it by visiting the AO Code for PAN page by Square Yards. It is important to note that future policy updates from the Income Tax Department may result in changes to the AO Code for a particular PAN card bearer. To find out who is in charge of the assessment, contact the income tax office in your area.

Points to Remember while Applying for a PAN Card

Below are some of the things that you should keep in mind when applying for a UTI PAN:-

  • There should be no discrepancy between the details on the form and the supporting documents.
  • If the applicant submits a thumb impression, a notary public or magistrate must attest to it. Failure to do so may result in the rejection of an application.
  • Ensure that you fill in all the details correctly, without any mistakes. Overwriting on the form or making corrections of any sort is strictly prohibited.
  • The application has to be filled in uppercase/block letters only.
  • Please mention your full name on the form. Using short forms or initials of your name may result in your application being rejected.
  • Do not apply for a new PAN card in case of loss or theft. You can alternatively choose to apply for a duplicate PAN card instead.
  • You should not make more than 1 PAN card application.

Types of Forms Available for UTIITSL PAN Card

Below are the two UTI PAN forms available on the UTIITSL portal. Let’s see who is eligible for these forms below:-

Form 49A

  • Indian citizens should fill out the application. These can be residents or non-resident (NRI) citizens of the country.
  • Different kinds of organisations, such as partnerships, firms, companies, local bodies, non-profit organisations, trusts, etc., can use Form 49A when applying for PAN cards.
  • Minors and students can also use this form for PAN card applications.

Form 49AA

  • Indian taxpayers who earn income use this form to pay their taxes.
  • LLCs, trusts, firms, BOIs, and associations of persons registered overseas must also use this form to apply for a PAN card.
  • This form can also be used for PAN card applications by Overseas Citizens of India (OCI) and Non-Resident Entities (NRE).
  • Applicants using Form 49AA must submit copies of their passport/PIO/OCI cards and a verified bank statement of their residential country.

What is the Customer Care Number for UTIITSL?

The Indian government has mandated that all taxpayers possess a PAN card to file taxes. People can contact Protean e-Gov Technologies Limited (Income Tax PAN Services Section) or UTI Infrastructure Technology Services Limited (UTIITSL) if they need to apply for a new PAN card, need a replacement or reprint, or have any complaints.

Customers can contact Protean e-Gov Technologies Limited (Income Tax PAN Services Unit) or UTI Infrastructure Technology Services Limited (UTIITSL) at the toll-free lines below with any questions or complaints regarding their PAN card.

Protean e-Gov Technologies Limited Customer Care Number 020 – 27218080
UTI Infrastructure Technology Services Limited (UTIITSL) Toll-free Number: 1800 266 1230Customer Care Number: 033 40802999, 03340802999

Frequently Asked Questions (FAQ’s):-

What is the procedure for applicants providing a thumb impression?

If the applicant provides a thumb impression for a PAN card application, the thumbprint needs to be attested by a Notary, Gazetted Officer, or a Magistrate.

Will UTIITSL be responsible for issuing my PAN card?

Once you submit the application, the UTIITSL is responsible for delivering the PAN card to your registered communication address.

What is the customer care number for PAN card applications?

If you have any queries regarding your PAN card application, you can call the PAN – All India Customer Care Centre on +91 3340802999. You can also choose to contact them by email at utiitsl.gsd@utiisl.com

How can I find Assessing Officer Code?

You can get the Assessing Officer (AO) code from the Income Tax Office you submit your ITR in. However, if you have never filed a return, you can get the AO code from the IT PAN Service Center or that Income Tax Office, which falls under the jurisdiction of your location.

Is providing photos necessary for the PAN application?

Providing photographs is only mandatory for those applicants who fall under the Individual category. Those under HUF, company, firm, or association are not compelled to provide the same.

Who is a representative assessee?

As per the Income Tax Act, Section 160, a representative assessee legally represents another entity, especially an NRI, minor, court of wards, or specially-abled. In such cases, the representative assessee makes a PAN application for the applicant.

What should I do if my PAN card is misplaced?

If your PAN card is misplaced, you can request a duplicate by filling out the “Request for New PAN Card or/and Changes or Corrections in PAN Data” form. You can also include a copy of your police report with the form.

Can I use the UTIITSL portal to change my PAN card?

Yes, one can use the UTIITSL portal to change their PAN card.

What is the UTIITSL customer care number?

The PAN India UTIITSL customer care number is 033 40802999.

Akhil Pillai A quick and constant learner, Akhil can bring off any niche in demand with his expertise in simplifying the complex. He believes in focusing on what's missing, rather than adoring what's in his bag.When he is not busy typing away, he likes to spend his time watching his favourite football team; Arsenal! Being a lifelong Michael Jordan fan, he hopes to achieve the dream of meeting his idol one day.
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